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TELUS International Philippines brings extensive experience in building world-class, global outsourcing solutions for leading North American clients. Now with a growing list of Fortune 500 clients and close to 7000 employees, TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries.

TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully redundant, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our agents are dynamic and can quickly and effectively resolve customer inquiries. All of which underpins the TELUS commitment to clients: superior service quality and cost-effective delivery.
Date Posted:
February 22, 2010
IT SUPPORT SPECIALIST
Job Description:

*  Completed second year college level, preferably in a technical discipline or equivalent
*  Average verbal and written English communication skills
*  Two (2) years working experience in an IT Service Desk environment, in a customer service or desktop support role or equivalent
*  Certification in A+, Network +, MCSA/MCSE MCSDT or CCNA is an advantage
*  HDI Support Center Analysts Certification is an advantage
*  Technical knowledge of desktop hardware and software and data/IP products and services
*  Ability to analyze system operation, application, PC and network problems
*  Experience in using and trouble shooting Windows 2000, XP and NT problems in desktop, server and network areas
*  Experience with UNIX/Windows servers, mainframe systems, Citrix and/or Active Directory environments is an advantage
*  Working knowledge of LAN/WAN technology, TCP/IP, VPN, Cisco environments
*  Familiarity with call management and trouble reporting systems, such as Genesys or Remedy

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