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TELUS International Philippines brings extensive experience in building world-class, global outsourcing solutions for leading North American clients. Now with a growing list of Fortune 500 clients and close to 7000 employees, TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries.

TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully redundant, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our agents are dynamic and can quickly and effectively resolve customer inquiries. All of which underpins the TELUS commitment to clients: superior service quality and cost-effective delivery.
Date Posted:
February 22, 2010
NETWORK ADMINISTRATOR
Job Description:

The Network Administrator assists the Senior Network Administrator in ensuring the continuous availability and reliability of network services (i.e. LAN/WAN) of the company. He/She handles maintenance of the data network and ensures its optimum performance, implements policies and procedures to safeguard the data network from external/internal security risks, and troubleshoots all network-related concerns, especially outages and downtimes, in an expedient and efficient manner.

*  Bachelor�s Degree in ECE, Computer Science, Information Technology, or any Computer-related course
*  Excellent verbal and written English communication skills
*  Minimum of two (2) to three (3) years Network Administration experience, preferably within the call center, customer service, or any communications-intensive industry
*  Working knowledge of Data and Voice networking equipment (Cisco ATM Network and Cisco PIX firewall), as well as their installation, configuration, and maintenance
*  Basic knowledge of the installation, configuration, and maintenance of Cisco routers and multi-service switches
*  Experience in the design, implementation, and maintenance of LAN/WAN
*  General knowledge of BGP, EIGRP, and OSPF routing protocols
*  Ability to perform IP Address Sub-netting and Assignments
*  Working knowledge of I.T. requirements/demands in call center operation and organization
*  Proficiency with MS Office applications (i.e. MS Word, Excel)
*  Excellent supervisory and people-management skills

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